Testimonials

Johan Sjoblom, CEO,Sesca ISW

"Evozon has been our Romanian partner for software development since July 2007. From the very first weeks of our partnership we have been impressed by Evozon's professionalism, commitment and flexibility. The programming skills of their developers exceeded our expectations, convincing us that scaling up the cooperation is an excellent decision. [...] I am happy to give the Evozon team my highest recommendation."
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Areas of Expertise

Web, Client-Server, Mobile
Enterprise CMS, Industrial
eCommerce, Web Portals
CRM, Marketing, GPS
Hybris, Liferay, RedDot
Java, .Net, Silverlight
Sharepoint, C#, Perl, PHP

Main Services

Design, Development
Prototyping, Migrations
Support, Testing
QA, Maintenance
Remote Sys Admin

Contact Us

Romania

Level 1, Piata Marasti 13
Cluj-Napoca

E-mail:
Phone +40 (0)364 101203
Fax +40 (0)364 101204

Top Quality Technical and User Support

Rely on Evozon with confidence for convenient, professional, around the clock and competitively priced technical support for any of your technology products. We provide first to third line support to solve problems of any severity, according to the Service Level Agreements (SLA) agreed upon.

Our first line of support is responsible for:

Accurately capturing all the information
Problem diagnosis
Basic troubleshooting of all problems
Answering all How do I questions
On-line help service
Issue tracking with an automatic tracking system (ITS) that aggregates various user experiences into a single list of issues

Whenever the first line of support cannot solve your problem they will escalate the call to the 2nd line of support, where the problems are then dealt with according to severity and SLA's.

Our second line of support is responsible for:

Problem reproduction
Remote access to assist investigation
Use of information within the ITS to diagnose problems
Resolution of technical problems raised by the issue tracking system

The third line of support only gets involved for issues escalated from 2nd line due to complexity, or skills & resources required to resolve.

User support for the Hybris platform

Support will be provided by advanced Hybris users via a ticket based system, according to SLAs. Our professional support services for the Hybris platform can handle issues you are not ready to tackle without outside help.